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Wind Energy Transmission Texas

Helpdesk Administrator

201: Transmission Operations Center – Austin, Texas
Department 201: Transmission Operations Center
Employment Type Full-Time
Minimum Experience Experienced

Wind Energy Transmission Texas, LLC (WETT) has an immediate opening for a full-time Help Desk Administrator reporting to the IT Manager to provide technical support for the company. This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting IT on other IT initiatives. The Help Desk Administrator will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. Work performed and composed of a variety of different tasks, calling for use of judgment; and compliance with policies and procedures. Must be a self-starter and able to work independently. Requires excellent interpersonal skills and computer literacy.  Manages a number of projects at one time and may be interrupted frequently to meet the needs and requests of employees.

Responsibilities

  •       Provide helpdesk support and resolve problems to the end user’s satisfaction;
  •       Monitor and respond quickly and effectively to requests received through the IT helpdesk;
  •       Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority;
  •       Modify configurations, utilities, software default settings, etc. for the local workstation;
  •       Utilize and maintain the helpdesk tracking software;
  •       Document internal procedures;
  •       Assist with onboarding of new users;
  •       Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment;
  •       Install, test and configure new workstations, peripheral equipment and software;
  •       Maintain inventory of all equipment, software and software licenses;
  •       Report issues to the Technology Manager for escalation;
  •       Manage PC setup and deployment for new employees using standard hardware, images and software;
  •       Manage Physical Access Control Systems
  •       Manage Corporate Active Directory environment;
  •       Manage Corporate backups and off-site storage
  •       Perform timely workstation hardware and software upgrades as required;
  •       Assist with Critical Infrastructure Protection systems patching/baselining/evidence collection and documentation
  •       Limited after-hours support as required
  •       Ensures adherence to departmental and/or operations policies, procedures and practices;
  •         Assume other duties and responsibilities required or assigned by management.

 Major Activities/Key Challenges

  • Perform analysis to ensure system compliance with best practices and security guidelines.
  • Plan for growth, capacity utilization.
  • Provide on call support after hours.
  • Troubleshoot system problems.
  • Provide investigation, root cause analysis, and problem resolution.
  • Monitor and maintain WETT’s telecommunication systems to ensure minimal downtime – the system includes telephone, internal data networks and links to internet ISPs, routers and switches, firewalls and file/web servers.
  • Create or improve processes for operations.
  • Provide the highest level of customer service in a friendly, helpful manner while accurately responding to the customers’ needs.   Projects a professional company image through all types of interaction.   As this is a fast pace environment, must be able to work under pressure.   

Essential Knowledge & Skills/Education

  • Data networking knowledge of routers and switches.
  • Bachelor degree  or equivalent;
  • Minimum of two plus (2) years of applicable Help Desk experience;
  • Windows admin experience.
  • Proficient in Microsoft Windows and Office products;
  • Strong ability to develop partnerships with  internal clients/others;
  • Good presentation, facilitation and computer skills;
  • Excellent interpersonal and communication skills working with management, team members, system operators and staff;
  • Ability work independently to achieve goals and targets;
  • Ability to organize and prioritize work;
  • Ability to work in a team environment to achieve team, department and corporate goals; and
  • Ability to collaborate effectively with internal and external customers. 
  • This position does not offer relocation assistance.
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  • Location
    Austin, Texas
  • Department
    201: Transmission Operations Center
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
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